FAQ - Norm Li

FAQ

1. When can you start a project?
Once we receive final files and an approved quote, our project management team will reference our Project Schedule Dashboard and communicate a proposed start date.

2. What are your timelines?
Once we finalize details during the Project Discovery phase (which includes receipt of necessary files and signed proposal), our team will move forward with producing your images. From there, timeline for completion will vary and depend on the number of deliverables your project requires:
• Typical Projects: 1-6 images, 3 weeks production time
• Large Projects: 7+ images, 4+ weeks production time
• Expedited Projects: 1-3 images, 1-2 weeks production time*
*Please contact us for more details.

3. What happens if we don’t get our comments in within the 48 hour period?
We ask that you do your best to get back to us in 48 hours or less — this ensures that we can meet your milestones and deadlines. For us, it’s all about having enough time to provide you our best effort. Prolonged response times may reduce the number of previews or delay final delivery of your images.

4. Once feedback is provided, how soon can we see a preview of the updated image?
We do our best in providing an updated image within 24-72 hours from the time feedback is given. However, this time frame may be longer for more complex changes. Not to worry — we’ll always communicate timing ahead of time.

5. Why is there a limit on preview rounds?
Our process allows you and your team the ability to see multiple previews while keeping our artists focused on the quality of our art by reducing the amount of time spent rendering our previews. When it comes to feedback, we ask that you be as thorough in providing them as you would expect us to be in capturing them. Therefore, we limit the rounds of previews per image to 3. With each preview, there is no limits on the number of comments you can make so long as it adheres to the work completed within that preview*. Having said that, if you know in advance that you will require additional design flexibility, notify us and we can discuss how to best accommodate your needs.
*Please contact us for more details.

6. What if I need my images sooner than the proposed delivery date?
To get the best results, our team needs the appropriate amount of time. It’s always our goal to make you look good! Having said that, there are a few things we can do to expedite the process:
• Ensure communication between our team and yours is concise and quick. The more responsive our clients are to the proof issued, the quicker we can get to working on the changes!
• Reduce the number of revisions
• Refine the overall scope
• For projects with multiple images, discussion of phasing out delivery of images is an option

7. Help! I need an image done pronto. Can you help?
Emergency requests will be accepted on a per case basis and will be assessed based on our available capacity. All emergency jobs will be billed on an hourly basis at a rate of $200/hr.

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